Alan Robinson BVSc DMS MRCVS

Alan qualified as a Veterinary Surgeon in Australia and has 23 years experience in practice in the UK and Australia. He has worked as a consultant in the areas of technical service, training, product development and marketing for the veterinary pharmaceutical industry and has successfully delivered coaching and management consultancy in electronics, pharmaceutical, global retail and veterinary industries. Current projects in the veterinary market include benchmarking, CPD workshops and practice performance management.

Day One

Personal Development

By the end of this module, delegates should be able to demonstrate sufficient knowledge, understanding and implementation of various techniques including:

• Time management
• Self discipline
• Managing stress
• Sourcing and evaluating appropriate sources of information
• Project management

Day Two

Effective Communication

By the end of this module, delegates should be able to demonstrate a range of communication skills including:

• Assertiveness
• Thinking and communication styles
• Listening and questioning skills
• Format of a business letter
• Oral presentation including structure, use of visual aids, timing, style of delivery
• Presentation of data in appropriate form: use of graphs, charts and tables
• Structure of a report: summary, introduction, discussion, conclusion
• Written and telephone communication with clients and work colleagues