Alan Robinson BVSc DMS MRCVS

Alan qualified as a veterinary surgeon in Australia and has 23 years experience in practice in the UK and Australia. He has worked as a consultant in the areas of technical service, training, product development and marketing for the veterinary pharmaceutical industry and has successfully delivered coaching and management consultancy in electronics, pharmaceutical, global retail and veterinary industries. Current projects in the veterinary market include benchmarking, seminars, CPD workshops and practice performance management

Course Content

Managing and motivating staff is the greatest challenge of any manager. This requires both formal methods such as appraisals and meetings as well as informal approaches such as coaching and feedback. More important is creating the right working environment for your staff to perform to their potential.

Key Learning Objectives

By the end of this course, delegates should be able to: • Link performance to motivation and reward • Measure and improve job satisfaction • Structure an appraisal interview that is productive and motivational • Understand the elements of job motivation to achieve high performance and success • Give and receive feedback about performance • Deal with stress in the workplace