Moving on from "Delivering exceptional client care in your practice" this day course is based on communication at a different level of understanding. The delegates will examine their own thinking style (based on the Herrmann concept) and profile themselves. They will then fit their profiles into the practice teams' and discover how the members are different and why we think and communicate in different ways. They will return to practice with a sympathetic approach to staff and clients attitudes and personalities. Getting communication right within the practice is the basis for improving client care and delivering first class customer service!

Who should attend; 

Anyone who deals with people! Not just reception staff, but anyone who is client facing or needs to understand the dynamics of a team. Helpful also for those selecting new employees; learning how to find the perfect personality to fit the role.

What the course will help the attendees to do:

• Take client care to a higher level 
• Face difficult situations with enthusiasm 
• Understand the importance of team work
• Be sympathetic towards personality differences
• Be the primary communicator of the team!

Learning objectives

By the end of this course delegates should have a thorough understanding of:

• The dynamics of their practice team
• How to communicate effectively with colleagues
• How to communicate effectively with clients as the practice link
• Why people interpret differently
• How to help each other in achieving common goals