Alan Robinson BVSc DMS MRCVS

Alan qualified as a Veterinary Surgeon in Australia and has 23 years experience in practice in the UK and Australia. He has worked as a consultant in the areas of technical service, training, product development and marketing for the veterinary pharmaceutical industry and has successfully delivered coaching and management consultancy in electronics, pharmaceutical, global retail and veterinary industries. Current projects in the veterinary market include benchmarking, CPD workshops and practice performance management.

This course is taken from the full programme Nurse Certificate in Business Development. Now accredited by the European School of Veterinary Postgraduate Studies, the programme leads to the qualification Nurses Certificate in Business Development  - NCert(BusDev)

Many veterinary nurses have responsibilities for areas of practice management or practice development.

This course has been designed for those nurses who wish to further develop their skills in these areas, possibly with a view to moving into practice management.

The interactive and fun modules that make up the modular course will guide delegates through the different aspects of marketing and management within a forward-thinking veterinary practice. Delegates will be able to take key ideas and practical techniques back to their practices right from the first session. Each session suitable as an individual day course, or you can attend two days back-to-back.

By the end of the day the candidate should be able to demonstrate a range of communication skills including:

- Assertiveness

- Thinking and communication styles

- Listening and questioning skills

- Format of a business letter

- Oral presentation including structure, use of visual aids, timing, style of delivery

- Presentation of data in appropriate form: use of graphs, charts and tables

- Structure of a report: summary, introduction, discussion, conclusion

- Written and telephone communication with clients and work colleagues